High Density of Consultation Hotlines

In this study, hotlines/helplines/call centers that were set up specifically for Covid-19 and related issues during the pandemic were

“Hotline in a box” offers a solution to this challenge through a globally applicable toolkit of modules, for the identification, deployment

This Technical Brief captures the experiences and learning from UNICEF Jordan and Yemen in running complaints and feedback

You may need urgent help for mental health for many different reasons. Some people call it a crisis, an emergency or a breakdown.

This article reviews the research and practices of psychological assistance hotlines during the pandemic, analyzing their functions,

To assess the effects of telephone consultation on safety, service usage and patient satisfaction and to compare telephone

There are no randomized controlled trials of mental health crisis lines, partly because it''s difficult ethically to conduct

Hotlines are among the most commonly used tools by health authorities in the response to the COVID-19 pandemic in the WHO

ABSTRACT Introduction: Vaccination remains a topic of widespread public concern. To ensure that professionals could deliver

Clinician Consultation The National Clinician Consultation Center provides rapid expert consultation and advice on management of

Evaluating the impact of a medical telephone helpline and the use of a structured initial assessment on demand for acute and

To assess the effects of telephone consultation and triage on safety, service use, and patient satisfaction. We looked at randomised

This study investigated the associations between the characteristics of health hotline platforms and public satisfaction

Six studies compared telephone consultation with normal care; four by a doctor, one by a nurse, and one by a clinic clerk. Three of

Text-based secure and confidential online counselling, also referred to as webchats, generally appeals to high consumers of internet

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